Treating Customers Fairly
The Directors, Senior Management and Staff of Mortgages First are fully comitted to ensuring that the FSA principle of Treating Customers Fairly (TCF) is implemented in all areas of the company's day to day business activities.
We are committed to the following six objectives. . .
To ensure that our clients are confident that we as a company view Treating Customers Fairly as important and make it central to the way we work.
Ensuring that products and services marketed and sold are designed to meet the specific needs and requirements of our clients.
To ensure that our clients are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where our clients receive advice, we will ensure that the advice given is suitable and appropriate, taking into account the clients individual circumstances and requirements.
Mortgages First's clients are provided with products and levels of services that are reflective of the high standards which they have been led to expect.
We will ensure that our clients do not face unreasonable post-sale difficulties should they want to change a product, switch provider, submit a claim or make a complaint.